Bell Canada Phone Numbers and Emails

Toll-Free Number:

  • (800) 667-0123
    Mobility: Make changes to your existing account
Send Message

Customer Service:

  • (800) 509-9904
    Bell Mobility Loss Prevention team
  • (866) 310-2355
    Internet, TV, and Home phone: Changes to existing account
  • (866) 778-5529
    Internet, TV, and Home phone: New
  • (888) 466-2453
    Mobility: New plan or device
  • (877) 439-8502
    Shopping Or Orders
  • (800) 267-2001
    Smart Home
  • (800) 667-7626
    Within Canada
  • +1 514 420 7748
    Mobility: International Toll-Free
  • +1 780 645 5519

Accessibility:

  • (800) 268-9242
    TTY in Ontario
  • (800) 361-6476
    TTY in Quebec

Accounting/ Billing:

  • (866) 686-7337
    24/7 PPV ordering

Technical Support:

  • (800) 668-6878
    (INTERNET, HOME PHONE, FIBE TV
  • (866) 376-3338
    BELL FIBE ALT TV
  • (866) 797-8686
    Fibe TV and Alt TV
  • (866) 337-4617
    I can't access some of the channels that I've subscribed to
  • (844) 310-7873
    Internet
  • (888) 537-9999
    Mobility: For prepaid
  • (888) 759-3474
    Satellite TV

Bell Canada Emails:

Accessibility
Legal
Privacy Inquiries
Report Fraud
Technical Support
facebook.support@bell.ca
Is this your business?
More phone numbers and emails Less phone numbers and emails
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Contact Information

Bell Canada Website:

Bell Canada Help Center:

Corporate Office Address:

Bell Canada
19th floor, 160 Elgin St.
Ottawa, Ontario K2P 2C4
Canada

Other Info (opening hours):

Mailing Addresses:

P.O. Box 70092,

Ottawa, ON K2P 2M3


Accessibility

P.O. Box 8787

Downtown Station

Montreal, QC H3C 4R5

More contact details

Bell Canada Customer Service Reviews

1.5 / 5
Poor
Alberto Vcc
A Horror Story
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Bell Canada 2023 I was approached by a Bell Rep. (door to door) on February 27, 2023.

At the time I was having trouble with my previous provider concerning download speed and buffering of tv programs I was trying to watch. The Bell Canada offer for 3 services (Internet, Fibe TV & Home phone) including a new customer promotional $ 200. Gift Card seemed attractive. The representative assured me that all correspondence and billing would be provided in English (showing me where she ticked the box for services in English) and that the order could be modified at any time prior to installation.

She provided me with the phone number for the Bell Installation Assistant. Received my proposed contract via email in French only. Requested this in English from the rep., the installation assistant and the customer service without success. Made my way thru the proposed contract and made the following changes on March 9th prior to installation.

Fibe TV - change number of channels from ACL10 to ALC20. Telephone Change the call display name to my wifes name. -Remove the Bell Message Manager feature. - Change the Canada wide long distance option to Quebec only long distance.

These changes were confirmed by phone with both the Installation Assistant and the Customer Service Departments on March 9th.
Installation completed on March 14, 2023 Now the horror begins!
Contract for approval was only in French. Bell refused to provide the contract in English.
First Bill in French only, Bill was wrong showing, only ACL 10 not ACL20, long distance was Canada wide, and the phone display name was still wrong. Bell refused to provide the bill in English.
I contacted Bell customer service and advised that the bill needed to be corrected and that I would pay the bill once I received it in English. Unfortunately, after 10 days of the bill being due, I had no response.

Erring on the side of caution, I decided to pay the bill. Not that Bell had provided any acceptable level of customer service and deserved payment, but rather that (right or wrong) Bell could affect my credit rating for late bill payment. Going forward 2 months, Bell decided that I was not eligible for the $ 200. Gift Card due to the late payment of the first bill, regardless that the bill was wrong and was not in English.

To add insult to injury, by April bill showed an additional charge of almost $50. for changing from ACL10 to ACL20, changing the Display Name and changing from Canada wide long distance to Quebec only long distance. Even though these changes were confirmed by phone with both the Installation Assistant and the Customer Service Departments prior to installation. ANOTHER hour on the phone to argue and get these charges reversed!
Bell Canada has a strange system of customer service that involves no-reply emails that require the customer to call customer service if there is an error.

Once you call customer service, you are connected to an off-shore call center to try and resolve the issue. The problem is that they will never give you a reference number. Instead they provide you with my name is Richard and my employee # is 49387****. In this way, when you call back again because a problem has not been corrected there is no reference trail.
After 10 months, I still do not have the call display name that I requested and they have NOT disconnected the phone message manager!
In retrospect, it wasnt worth changing to Bell.

They did not provide the service that they assured me they would provide. They stiffed me on the $ 200. Gift Card. I have spent more than 30 hours on the phone with my Bell Rep, The Installation Assistant and Customer Service to save $ 20.

per month.

Its a crime that Bell Canada can provide such a poor level of NON-Service and then are able to affect the customers credit rating even though they are totally in the wrong and did not provide the agreed upon services.
IT WASNT WORTH IT! I WILL NOT RECOMMEND BELL TO ANYONE I KNOW!

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Guest-5308658
A Tale of George and the Lost Hour

Last week, I embarked on a linguistic maze with Bell Mobile's chat support.
The date was either November 8 or 9, 2023, and I was connected to a chat agent named George. His last name was Gervin (or something similar).
Right off the bat, I sensed his lack of proficiency in English, which required me to repeat or rephrase what I said to get the message across.
Determined to get some value out of the chat, I decided to move on from the first question and asked a second question - how to pay my next invoice with the remaining balance in my account.
Thirty minutes later, after a marathon explanation, it became clear that George was still lost in the wilderness.

It was like asking for directions to the moon and getting a lecture on cheese types.
As our chat approached the one-hour mark, I found myself having to reiterate my questions, feeling as if we were going in circles.
Out of nowhere, he brought up an earlier issue thats completely irrelevant to my second question.
At this point, Id lost my patience.
And then, George delivered his pièce de résistance he pressed the automated "Since I havent heard any response from you, Im going to end this chat" message, even though we were very much in the middle of the conversation.
So, heres my two cents, Bell: Your chat support is a baffling display of linguistic gymnastics.

Its quite the experience, but not the one customers are looking for. Higher quality agents might just break the confusing cycle and land us back in the realm of helpful customer service.

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Ali M Yae
Horrid

I have written maybe 2 reviews in my whole life for anything, but i had to for Bell. The worst cell phone service I've ever had, also the worst customer service.
I've used almost every cell phone carrier in Canada over the years.
With bell, I get poor reception and dropped calls all the time in different areas.

What bell does that I haven't noticed any other carrier do in recent years is they drop their band for VoLte to an LTE band that doesn't have the same capabilities and signal as better bands. The speed is not the issue usually as calls don't take up much bandwidth. But when they limit the band to being a specific band for calls, then if that band doesn't have good signal then you're out of luck.
They have got me to replace my sim card 5 times, factory reset my phone 6 times, other resets like network settings etc maybe 20 times and I bought a whole new phone a few months ago to try and see if it would help. I've called them 15-25 times over the past 8 months, and I called them today and they said there is no record of me ever calling them.

They said I need to go and get another sim card, a this is the standard first step for an issue they haven't been made aware of. I pointed out that this is basically what I'm told ever time and said that even though they don't have notes for my previous calls, they could check how many times I've changed my sim card, and so they said they will send a ticket to the technical department to investigate the issue and get back to me within 7 days. This is maybe the 10th time they've done this, and each time they call back they ask me to repeat the steps of sim card replacement or resetting phone or certain settings. If I don't comply with each step every time, they say that it's my fault for not following through completely.

If I do comply, historically speaking, after 4 weeks and many many hours of doing what they ask, they end up saying that it must be a unique case and they will check the towers in the locations I get the repeated loss of service and will take care of it. Until I call back again...
From what ive seen they go cheap on services, tweak their systems for no good reason to give lower bandwidth, ignore and redirect customer concerns, have rude and incompetent staff, and I assume they take the savings they have with all those and make good ads to get more people into 2 year contracts.
My entire family hates their service, but in my case I need to use my phone all day for work and need to sign up to another carrier now and pay for two lines.

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Michelle B Web
Dropped message

just dropped my message with a code and really poor customer service with Bell Canada.
I want to speak to someone a person.
Please reach out at:
Michelle.Barrette@***.ca

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How Good is Bell Canada's Customer Service?

Isabela Ibk
Isabela Ibk
Feels Disappointed | Feb 23, 2024

Pleasant

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Ellison Cia
Ellison Cia
Feels Disappointed | Feb 14, 2024

Up until now it hasn’t been to bad.

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Jahid Tws
Jahid Tws
Feels Disappointed | Jan 19, 2024

Customer service is people chitin bell shop scarborough twon center shop all so people chitin

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Latiana Lpr
Latiana Lpr
Feels Disappointed | Jan 11, 2024

I had a hard time with getting the right help the first day I called they bumped me around from agent to agent but the second day I tried it didn't take long to resolve my issue

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Cortlyn Vpw
Cortlyn Vpw
Feels Satisfied | Dec 17, 2023

Very good

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Yohan M Tyh
Yohan M Tyh
Feels Satisfied | Dec 16, 2023

Good service

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Summary of Bell Canada Customer Service Calls

1.3K TOTAL
CALLS
05:10 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bell Canada?

Payments and Charges Question:

  • “Billing”
  • “Payments”
  • “Bill”

Product/ Service Question:

  • “Regarding wifi”
  • “Last four day internet speed very low”
  • “My internet doesn't work”

Account Question:

  • “My account had been suspended”
  • “Account”
  • “My accounts”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancel service”
  • “Activate new number”

Staff Question:

  • “I want to stop one service temporarily”
  • “Quiries regarding my services”
  • “I have no service”

Request for Information Question:

  • “I have a question”
  • “I want to switch from fido to bell and need help”
  • “I am looking for Internet and cell phone”

Cards Question:

  • “SIM card”
  • “My SIM card is suspended”
  • “Use a new Credit Card for monthly payments”

Return/ Replace Question:

  • “Need to return some equipment”
  • “Hardware replacement”
  • “To change my plan”

Shipping and Delivery Question:

  • “Why have i not received my bill”
  • “Waiting for a modem. It was supposed to be delivered yesterday”
  • “Missing item”

Refund Question:

  • “Refund”
  • “Refund on deposit”

Employment Question:

  • “Want to pay off my phone”
  • “Job requirement”

Other Question:

  • “I need to my number convert e sim”
  • “For in”
  • “Query”

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