Bell Canada

Bell Canada 2023 I was approached by a Bell Rep. (door to door) on February 27, 2023.

At the time I was having trouble with my previous provider concerning download speed and buffering of tv programs I was trying to watch. The Bell Canada offer for 3 services (Internet, Fibe TV & Home phone) including a new customer promotional $ 200. Gift Card seemed attractive. The representative assured me that all correspondence and billing would be provided in English (showing me where she ticked the box for services in English) and that the order could be modified at any time prior to installation.

She provided me with the phone number for the Bell Installation Assistant. Received my proposed contract via email in French only. Requested this in English from the rep., the installation assistant and the customer service without success. Made my way thru the proposed contract and made the following changes on March 9th prior to installation.

Fibe TV - change number of channels from ACL10 to ALC20. Telephone Change the call display name to my wifes name. -Remove the Bell Message Manager feature. - Change the Canada wide long distance option to Quebec only long distance.

These changes were confirmed by phone with both the Installation Assistant and the Customer Service Departments on March 9th.

Installation completed on March 14, 2023 Now the horror begins!

Contract for approval was only in French. Bell refused to provide the contract in English.

First Bill in French only, Bill was wrong showing, only ACL 10 not ACL20, long distance was Canada wide, and the phone display name was still wrong. Bell refused to provide the bill in English.

I contacted Bell customer service and advised that the bill needed to be corrected and that I would pay the bill once I received it in English. Unfortunately, after 10 days of the bill being due, I had no response.

Erring on the side of caution, I decided to pay the bill. Not that Bell had provided any acceptable level of customer service and deserved payment, but rather that (right or wrong) Bell could affect my credit rating for late bill payment. Going forward 2 months, Bell decided that I was not eligible for the $ 200. Gift Card due to the late payment of the first bill, regardless that the bill was wrong and was not in English.

To add insult to injury, by April bill showed an additional charge of almost $50. for changing from ACL10 to ACL20, changing the Display Name and changing from Canada wide long distance to Quebec only long distance. Even though these changes were confirmed by phone with both the Installation Assistant and the Customer Service Departments prior to installation. ANOTHER hour on the phone to argue and get these charges reversed!

Bell Canada has a strange system of customer service that involves no-reply emails that require the customer to call customer service if there is an error.

Once you call customer service, you are connected to an off-shore call center to try and resolve the issue. The problem is that they will never give you a reference number. Instead they provide you with my name is Richard and my employee # is 49387****. In this way, when you call back again because a problem has not been corrected there is no reference trail.

After 10 months, I still do not have the call display name that I requested and they have NOT disconnected the phone message manager!

In retrospect, it wasnt worth changing to Bell.

They did not provide the service that they assured me they would provide. They stiffed me on the $ 200. Gift Card. I have spent more than 30 hours on the phone with my Bell Rep, The Installation Assistant and Customer Service to save $ 20.

per month.

Its a crime that Bell Canada can provide such a poor level of NON-Service and then are able to affect the customers credit rating even though they are totally in the wrong and did not provide the agreed upon services.

IT WASNT WORTH IT! I WILL NOT RECOMMEND BELL TO ANYONE I KNOW!

In November , specially the 15-18 th I received endless calls from people they were saying they were from BELL PERMOTIONAL DEPT .

The agent stated that they were calling customers to offer us a 40% discount on our monthly bills for the next two years and because our mobility is with virgin plus that would also apply to that bill . Thry said they were doing this for your customers becacuse since the Covid pandemic many of us as customers never didnt get any reductions on our services and actually most had their bills increased so now they were trying to finally give us a break .

At the end of the very fist call I was also told that we would be given 3 smart watches and they should arrive by Friday pkgs arrived at my house on Monday but instead of watches it turned out to be 3 cell phones ,,, immediately I called the number I was given from them and explained the situation and somehow in error our devices got mixed up and we were sent the wrong items I told them this did not feel right to me several times over the phone .

Something told me this wasnt right at all and that they best send some asap to pick these up and get them back to where they came from .

I then contacted virgin plus to have my account checked because when I looked online at it it was showing that someone somehow managed to upgrade three of our phones amd it definateky wasnt me ,,, they said it was dint nov15 or 18 th somewhere on those couple days so red flags were going off everywhere by this time .

They couldnt remove anything until they investigated along side of their fraud dept .

Now there is a charge on my credit card for almost 700.00 for these stupid phones that yes have been sent to the address I was given , they sent a courier to my house because I was feeling resal uneasy having them here so they picked it up and finished filling out the destination section with the address I was given by the scammer absent and they did not go back to any warehouse ,,, not my fault since I have no way of knowing anything about warehouse locations .

Half the time I didnt know if I was coming or going they had me so confused .

Oh before I forget ,, when I emailed copy of waybill to one of your agents so she could verify its delivery by tracking number she said I will get a 250.00 credit for all the things Id been going through almost daily for over a week with the scammers and ironically theyve not called here again . And as you clearly see I did NOT get any such credit .

I am very very unhappy amd I want this resolved ,, my account with virgin is in limbo and I cant do an upgrade until they sort this out

So very disappointed that in todays age there isnt better security out there to STOP these awful people .

I hope you can help me somehow

Thank you

I left Bell after 12 years of fidelity because the Internet always crashed (although I live in Montreal). I missed work three times for technicians' visits, lost hours on the phone trying to solve the problem, and even went to a shop to replace my router.

I decided to move to Videotron because customer support was blatantly normalizing the fact that the Internet is unreliable ("we don't offer the fiber in your district") and downplaying the economic cost of being pinned down at home waiting for technicians to supposedly solve the problem.

Two minutes after I signed up with Videotron, I went to Bell's shop on Catherine West, and the representative told me that my service was canceled automatically.

Two weeks later, at the end of the billing month, I realized that my smartphone Bell was still functioning.

For God's freaking sake, the agent was literally blaming the client for the inaccurate information given by the representative as well as normalizing the - I am sorry - downright disloyal practices...

I long for this company to get a severe fine for their malpractices (unfortunately, the agents at the CRTC told me that "this is not their job" - thank you for wasting my tax money...)

Worse experience ever. Spent one and a half hour on the phone a month ago to cancel my internet subscription because the facture almost doubled.

I immediately sent back the router and got the confirmation email.

One month later, I get a 110$ bill because apparently "I went back to the store to reopen my account". Don't even know where the store is, and don't even own their router. They know that. But they are okay with reopening previous clients accounts, making them pay for no service provided.

I spent again one hour on the phone trying to get refunded (because they owed me 60$ from the month before as well, that they promised me) for THEIR mistake, but they played dumb, trying to sell some TV subscription instead. Would never recommend their overpriced services and the mess it was to get it cancelled.